Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) describes the Personal Information which We (“We”, “Us”, “Our”, “Company” means Lumax Greenfuel Energy Solutions Pvt. Ltd., including its website, and where the context so requires, its affiliates, group companies, officers, employees, and authorised service providers who process Personal Data on its behalf in accordance with this Policy and applicable laws) may collect through Our website and provides Our approach towards the collection, storage, usage, handling, processing, disclosure, and protection of such information in compliance with applicable laws and regulations.

We request you (“You”, “Your” or “User” means any natural person who accesses, browses, visits, uses, submits information through the website, including prospective customers, customers, vendors, business partners, representatives of corporate entities, job applicants, and any other individual whose Personal Data is processed by Us through the website) to carefully read the terms of this Policy.

By accessing or using Our website, You acknowledge that You have read and understood this Policy. Where consent is required under applicable law, such consent shall be obtained through explicit affirmative action.

Certain features or services available on the website may require You to accept this Policy and/or provide consent as required under applicable law.

2. Rights of Users Visiting the Website

You have the right to:

Obtain confirmation whether Your Personal Data is being processed by Us.
Request correction, completion, updating, or erasure of Your Personal Data.
Withdraw consent at any time, where processing is based on consent.
Register a grievance regarding the processing of Your Personal Data.
Nominate another individual to exercise Your rights in the event of death or incapacity.
Exercise such additional rights as may be available under applicable laws.

3. Definition of Personal Information

“Personal Information” or “Personal Data” means any data about an individual who is identifiable by or in relation to such data, as defined under the Digital Personal Data Protection Act, 2023 (“DPDP Act”), and any amendments thereto.

4. Collection of Personal Information

We have implemented security standards and processes aligned with industry standards and applicable laws to ensure the protection of Your Personal Information at every stage including collection, storage, usage, processing, transfer, disclosure, and deletion.

Our security practices are designed in alignment with internationally recognized standards, including ISO 27001 and applicable data protection laws, including but not limited to the DPDP Act.

We may collect Personal Information when You:

Register, use, or interact with any features of Our website.
Submit enquiries regarding Our products, services, or business activities.
Apply for employment opportunities through Our website.
Download brochures, technical documents, or other content.
Subscribe to newsletters or communications.
Contact Us through customer support channels or otherwise interact with Us.

A. Information You Provide Directly

This may include:

Name
Mobile Number
Email Address
Address
Company/Organization Name
Designation
Geographic Location
Payment Information (if applicable)
Resume/CV details (for career applications)
Any other information voluntarily provided by You

B. Information Collected Automatically

When You use Our website, We may automatically collect:

Internet Protocol (IP) Address
Device Information
Browser Type and Version
Operating System
Internet Service Provider Information
Referring Website Information
Date and Time of Visit
Usage and Navigation Information
Advertising Identifiers
Standard Server Log Information

C. Information Collected Through Cookies and Similar Technologies

We may use cookies and similar technologies to improve user experience, analyze website performance, and provide customized content.

You may choose to disable cookies through Your browser settings. However, certain features of the website may not function properly if cookies are disabled.

Personal Information may be collected directly by Us or through authorized third-party service providers acting on Our behalf.

5. Data of Children Under 18 Years

Our website is not intended for children under the age of 18 years.

We do not knowingly collect Personal Data from children without verifiable parental or guardian consent. If We become aware that Personal Data of a child has been inadvertently collected, We will take reasonable steps to delete such information promptly.

6. Use of Personal Information

We may collect, store, process, use, and transfer Your Personal Information in accordance with applicable laws for purposes including but not limited to:

Identifying and authenticating users.
Responding to inquiries and service requests.
Providing information regarding products, solutions, and services.
Processing transactions and fulfilling contractual obligations.
Managing customer, vendor, supplier, and business partner relationships.
Recruitment and employment-related activities.
Sending newsletters, updates, marketing communications, and promotional materials where consent has been obtained.
Improving website functionality and user experience.
Website administration, maintenance, and security.
Preventing fraud, unauthorized activities, and misuse.
Protecting intellectual property and business interests.
Conducting audits, assessments, research, and analytics.
Complying with legal and regulatory requirements.
Responding to requests from governmental, regulatory, judicial, or law enforcement authorities.
Conducting internal investigations, security reviews, and forensic analysis.
Developing new products, services, and business opportunities.
Aggregating information to generate statistical insights and market intelligence.

Marketing communications will only be sent where required consent has been obtained and may be withdrawn at any time.

7. Processing of Personal Information Outside India

Your Personal Data may be transferred, processed, or stored outside India where permitted under applicable laws and subject to restrictions notified under the DPDP Act or any other applicable legislation.

We shall ensure appropriate safeguards are implemented for such transfers.

8. Disclosure to Third Parties

Subject to applicable laws, We may disclose Personal Information to:

Service Providers

Third-party service providers engaged for:

Website hosting
IT support
Cloud services
Analytics services
Communication services
Recruitment platforms
Payment processing services
Customer support services

Such service providers shall process Personal Data only for authorized purposes and shall be contractually obligated to maintain confidentiality and security.

Business Transfers

Personal Information may be transferred in connection with:

Mergers
Acquisitions
Corporate restructuring
Financing transactions
Sale of assets

Affiliates and Group Companies

We may share information with affiliates, subsidiaries, parent companies, and group entities for legitimate business purposes, subject to appropriate safeguards.

Legal Compliance

We may disclose information where required by:

Applicable law
Court orders
Regulatory authorities
Government agencies
Law enforcement authorities

Third-Party Websites

Our website may contain links to third-party websites. Their privacy practices are governed by their own privacy policies. We are not responsible for the privacy or security practices of such third parties.

9. Legal Basis for Processing Personal Information

We process Personal Information only where We have a lawful basis to do so, including:

Your consent.
Compliance with legal obligations.
Performance of contractual obligations.
Protection of Your rights and interests.
Legitimate business purposes permitted under applicable law.
Any other lawful grounds recognized under applicable legislation.

10. Security Procedures and Data Retention

We maintain appropriate technical, administrative, and organizational safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Our security controls are aligned with recognized industry standards, including ISO 27001 and other applicable security frameworks.

While We employ reasonable security measures, no system can guarantee absolute security.

Data Retention

Personal Data shall be retained only for as long as necessary to:

Fulfil the purposes outlined in this Policy.
Meet legal, regulatory, contractual, and business requirements.
Resolve disputes and enforce agreements.

Upon expiry of the retention period, Personal Data shall be securely deleted, destroyed, or anonymized.

11. Amendments to this Policy

We reserve the right to modify, update, amend, or replace this Policy at any time.

Any revised version shall be posted on the website and shall become effective upon publication unless otherwise stated.

Where required under applicable law, We shall obtain Your consent before processing Personal Data in a manner materially different from that described in this Policy.

12. Contact Us

If You have any questions, concerns, complaints, or grievances regarding this Policy or the processing of Your Personal Data, You may contact:

Grievance Officer

Lumax Greenfuel Energy Solutions Pvt. Ltd.

Email: info@greenfuelenergy.in

Website: www.greenfuelenergy.in

Response Time: Within 7 days from receipt of grievance or as prescribed under applicable law.

Last Updated: June 2026